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STXpress is your one-stop shop for all your personal care, beauty, and home essentials.

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Customer Service

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Contact Info

  • Phone

    +256 (0)704 407 407

    +256 (0)781 254 872

  • Email

    info@stxcargoug.com

  • Address

    Plot 1000, Kampala, Uganda

© 2026 Station Xpress Cargo. Powered by Cave Motions

Returns & Exchanges

Our hassle-free return and exchange policy

Return Policy

We accept returns within 30 days of purchase for most items.

  • Items must be unused and in original packaging
  • Proof of purchase required (order confirmation email)
  • Refunds processed within 5-7 business days
  • Original shipping costs are non-refundable
Exchange Policy

Need a different size or color? We offer free exchanges within 30 days.

  • Subject to availability
  • Contact us to initiate an exchange
  • We'll ship the replacement at no extra cost
  • Final sale items cannot be exchanged

How to Return an Item

1

Contact Us

Email us at returns@stxcargoug.com or call +256 700 000 000 with your order number.

2

Pack the Item

Place the item in its original packaging with all tags attached.

3

Ship It Back

We'll email you a prepaid shipping label. Drop off at any Post Office or courier.

4

Receive Refund

Once received and inspected, your refund will be processed within 5-7 business days.

Exceptions

  • • Final sale items (marked as non-returnable) cannot be returned
  • • Used or washed items cannot be returned
  • • Intimate apparel and personal care items cannot be returned for hygiene reasons
  • • Customized or engraved items cannot be returned

Questions? Contact our support team at returns@stxcargoug.com